Updated May 2018
- When you book tickets at St David’s Hall and New Theatre, you provide us with some basic personal information in order for us to process your booking.
- The personal information you provide to us to process your booking is held by us in order to (a) process and record your payment and (b) to notify you if anything changes in relation to your booking – for example the performance is cancelled. We will only share this information with your bank in order to process payment, or with anyone else if required to do so by law.
- At the time of your booking we will also ask you if you wish to receive information about forthcoming productions and events at the New Theatre/St David’s Hall. If you provide your consent, then we will occasionally contact you with this information. We will not share your details with anyone beyond the New Theatre/St David’s Hall for marketing purposes, nor will we pass your information onto third parties except to facilitate our mailing to you.
- We will offer you the opportunity to opt out of future mailings at every contact, either by email or by contacting our Box Office on 07391 791934.
- Cardiff Council is registered with the Information Commissioners Office, no. Z5832396.
Terms and Conditions
- All tickets will be sent out approximately 10 days before the show if you chose the postal delivery option, which is a measure to prevent online touting.
- Whilst every effort is made to ensure that all promotional information supplied is accurate, you are advised to take appropriate precautions to verify such information. St David’s Hall expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned by the user’s reliance on any statements, information or advice contained in St David’s Hall print, on the website or any other promotional material generated by the organisation.
- By accepting your order a legally binding contract between the St David’s Hall and you is created. The contract between St David’s Hall and you shall be governed by and interpreted in accordance with Welsh and English law, and the Welsh and English courts shall have jurisdiction to resolve any disputes.
- By placing your order you warrant that that all details you provide to us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the ticket or service. If there are any changes to the details supplied by you it is your responsibility to inform us.
- All tickets are subject to availability.
- In line with standard industry practice, St David’s Hall and the New Theatre do not support secondary selling of tickets to events. Customers are not permitted to purchase tickets with the intention of selling them on at an inflated price. We reserve the right to refuse entry to anyone holding tickets obtained through unofficial outlets and third party ticket sites where this has been the case and to refuse to issue tickets reserved for this purpose.
Resales, Exchanges and Duplicates
St David’s Hall values its patrons’ commitment in booking early and recognises that emergencies sometimes prevent attendance.
- Now that all advertised performances will be going ahead as scheduled following the COVID-19 lockdowns, we are no longer offering refunds for shows that have been rescheduled. Therefore, we are reverting to our usual resale and exchange policy as below.
- Tickets may be exchanged for any other event at the same price or higher (on payment of the difference). The exchange option is not available for sold out concerts. If the event falls within a specific season (e.g. Proms, Ballet, etc), exchanged tickets will be offered within the same season.
- Tickets must be received at the Box Office no later than 48 hours before the original performance. There is a charge of £2 per ticket for this service (unfortunately, tickets purchased via the BBC Customer Care Centre or outside agencies cannot be exchanged or resold at St David’s Hall).
- Alternatively, tickets will be accepted for resale on the strict understanding that St David’s Hall tickets will be sold first and that resale cannot be guaranteed. We cannot re-sell tickets unless the originals are first returned to the Box Office 48 hours before the performance commence. 20% of the value of any resale will be retained.
- Apart from these two services or the cancellation of a performance, money will not be refunded once tickets have been purchased.
- In the event that duplicate tickets are required, there will be a charge of £2.50 per ticket for this service.
Ticket Resale Restrictions:
- Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters. This ticket must be surrendered to the promoters upon request.
- Your ticket/s are sold by the promoters directly to you the consumer. Any tickets purchased by business or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
- Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the Artist’s official re-sale channels as advertised, or ticket agent fan to fan exchange (where applicable). Tickets sold via third parties and other unauthorised outlets, including online auction sites are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.
- Only tickets purchased through approved ticket agents are valid for admission. The venue reserves the right to refuse admission.
- St David’s Hall staff are authorised to refuse admission to the venue and reserve the right to do so if in their absolute judgement your conduct is such that it is likely to disrupt or disturb other persons attending the Hall. St David’s Hall also reserves the right to terminate your permission to be on the premises and remove you.
- Possession of a valid ticket authorises admission of the holder to the auditorium immediately before the performance begins but once the performance has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until the interval. It may be possible to follow the performance on closed circuit television in the bars.
- Every member of the audience must be in possession of a valid ticket. Altered or defaced tickets will not be valid.
- Confirmation of receipt of your order by e-mail, does not guarantee the ticket sale (internet sales only).
- Please check your tickets as mistakes cannot always be rectified.
Secondary selling of tickets
- St David’s Hall and the New Theatre do not support secondary selling of tickets to events. Customers are not permitted to purchase tickets with the intention of selling them on at an inflated price. We reserve the right to refuse entry to anyone holding tickets obtained through unofficial outlets and third party ticket sites where this has been the case and to refuse to issue tickets reserved for this purpose.
TicketPlan Refund Protection
- TicketPlan Refund Protection is available with your booking. We strongly recommend that you include this option. Tickets are non-refundable. Adding TicketPlan Protection will protect you against cancellation resulting from accidents, travel disruption and unexpected illnesses including if you or someone in your household tests positive for COVID-19.
- Full details are included in the updated TicketPlan Terms and Conditions, which we advise you to read and retain.
- Booking Refund Protection is an optional service offered by the booking vendor and administered by TicketPlan on their behalf. It is not an insurance policy.
Mobile devices and cameras
- We love to see your Tweets and facebook comments and it's great that you want to tell people what a good time you're having. For the comfort of other audience members however, please restrict the use of mobile phone and internet devices to the interval or before and after the concert. All mobile phones and other devices should be switched off during the performance itself.
- The making of recordings and photography, with or without flash, is strictly forbidden.
- Your mobile phone’s ring facility must be switched off when inside or near the auditorium. Similarly, you must not speak into a mobile phone whilst in or near the auditorium. In an emergency you may speak into a mobile phone adjacent to the Box Office but otherwise you must do so outside the venue.
Any complaints regarding the show or view from the seats should be made to the Duty Manager promptly, prior to or during the performance.
- St David’s Hall reserves the right for themselves or third parties to carry out general filming and sound recording in or around the building. Purchase of a ticket signifies the holder’s consent to be photographed or sound recorded and to the commercial exploitation of such film or recording without any right to payment. Any ticket holder who objects to being photographed or recorded must advise the Duty Manager before the performance begins.
Programme changes and expectations
- St David’s Hall reserves the right to alter or vary the performance / event due to events or circumstances beyond our control without being obliged to refund monies or change tickets. We reserve the right to make cast or programme changes if necessary. This does not affect your statutory rights.
- St David’s Hall cannot guarantee that your personal expectations from a performer or a performance will be met. This is because personal expectations and tastes are infinitely variable. Further, St David’s Hall cannot guarantee that you will not be offended by the language, conduct or appearance of any performer. You are advised to make enquiries at the Box Office before purchasing a ticket if you have any concerns about the nature of a performance. St David’s Hall refund policy will apply.
- St David’s Hall values theatregoers’ commitment in booking early and recognises that emergencies sometimes prevent attendance. The following two services are available:
- Tickets may be exchanged for any other event at the same price or higher (on payment of the difference). Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £2.00 per ticket for this service. In the event that duplicate tickets are required, there will be a charge of £2.50 per ticket for this service. (Unfortunately, tickets purchased via the BBC Customer Care Centre or outside agencies cannot be exchanged or resold at St David’s Hall).
- Alternatively, tickets will be accepted to offer for re-sale on the strict understanding that St David’s Hall unsold tickets will be sold first. This re-sale service is offered subject to your acceptance that St David’s Hall does not guarantee that any ticket offered for re-sale will find a new purchaser. This service is only available if the original tickets are first returned to the Box Office and to your prior agreement to pay an additional 20% charge for the service on the value of any ticket sold.
- Except to the extent of the above two services or in the event of cancellation of a performance no refunds or part thereof is available after a ticket is purchased.
- CHILDREN’S REDUCTIONS are offered to young people if they are still at school. You should make no assumption that the availability of a child reduction means that you would find the show suitable for all within this category. As parents/guardians views as to what is suitable for a given age range varies considerably, you must satisfy yourself as to a show’s suitability by enquiring first at the Box Office.
- Certain performances are not suitable for very young children (under 2 years). For the comfort of yourselves and other patrons we would advise that children under 2 do not attend performances advertised for specified age groups.
- Leaders of youth groups (including school parties) are responsible for the conduct of their party. St David’s Hall accepts no responsibility for the supervision of young people in your care. You must ensure that adequate numbers of supervisory staff accompany the group. The group or some of them will be asked to leave the theatre if the performers or audience is disturbed.
Smoking and drinking
- As a licensed entertainment venue we promote responsible drinking. Any customers displaying signs of inebriation, aggression, or anti-social behaviour, caused by alcohol or otherwise, will be escorted from the premises and no ticket refunds will be offered.
- Smoking and vaping are not allowed in any part of the building.
- Please note that audiences may be subject to security measures so please allow enough time when arriving at the venue. Thank you in advance for your cooperation and patience.
St David's Hall
- Our web sites and our Official Advertisements are controlled, produced and operated by St David’s Hall from our offices in the United Kingdom. St David’s Hall makes no representations that the material and information displayed on or accessible via our web site are appropriate or available for use in other Countries outside the UK.
- St David’s Hall is a facility provided by Cardiff Council and hereinafter referred to as "St David’s Hall"
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