How to Book
Box Office Opening hours
Mon - Fri 9.30am - 4.00pm
Please bear with us as the line will be busy. Please note, unfortunately we cannot respond to texts and messages left on this number.
Telephone lines will close 25 mins after the start of a performance and when there is no performance 5 mins prior to closing time.
Tickets can be booked on 07391 791934. Your call will be answered in strict rotation as soon as staff are available.
Payments can be made by credit or debit card. We accept Mastercard Visa and Delta. Please note, there is an optional £1.50 postage fee for tickets to be posted to you (Standard Mail to UK address only).
Reservations will be held for 3 working days pending payment, however this facility is not available within 48 hours of the performance.
You can now book online and select your own seat 24 hours a day, 7 days a week with our secure online box office.
Please Note* TICKETS MUST BE COLLECTED AT LEAST 30 MINUTES PRIOR TO THE START OF THE PERFORMANCE
Simply find the show you would like to see in the What's On list, click on the Book Online button and follow the steps. An email confirmation will be sent to you to confirm we have received and confirmed your ticket request.
There is an optional £1.50 postage fee (Standard Mail to UK address only) for tickets to be posted to you.
You will receive your tickets 10 days before the event if this method is selected.
Wheelchair positions are subject to availability and are therefore unavailable online. Please telephone our Box Office on 07391 791934 where a member of the team will be happy to assist with your booking.
We now operate a waiting list on all shows. Please contact Box Office on 07391 791934 to add your details on the list. It's free to be added to the waiting list and if you are successful in securing tickets, there will be an administration fee of £2.50 per ticket.
If an event has been sold out, we may release additional seats. These will be announced via social media and on our website.
If you have any queries regarding your tickets bought via external agents, please contact them directly.
Cancelled or Postponed shows
In the event of a cancelled performance tickets must be returned to point of purchase (e.g. if purchased via one of our recognised ticket agents, tickets should be returned directly to them).
Occasionally, a show may be postponed due to unforeseen circumstances. In this instance, we will write to our bookers and inform them of the situation and advised of the new date. There is no need to return the ticket for the new show but to keep hold of their existing tickets to be used for the new date.
TicketPlan refund protection is available for your booking @ £1.85 each ticket. We strongly recommend that you include this option. Your tickets are non-refundable and this will protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan Terms and Conditions, which we advise you to read and retain.
To request a refund having purchased Ticketplan Refund Protection, you must either visit TicketPlan Group and complete an online refund application form or write to: TicketPlan Administration Service, Leigh House, Broadway West, Leigh on Sea, Essex, SS9 2DD in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.
Refunds, Exchanges and Duplicates
St David’s Hall values its patrons’ commitment in booking early and recognises that emergencies sometimes prevent attendance. Tickets may be exchanged for any other event at the same price or higher (on payment of the difference). The exchange option is not available for sold out concerts. If the event falls within a specific season (e.g. Proms, Ballet, etc), exchanged tickets will be offered within the same season. Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £2 per ticket for this service. (Unfortunately, tickets purchased via the BBC Customer Care Centre or outside agencies cannot be exchanged or resold at St David’s Hall).
Alternatively, tickets will be accepted for resale on the strict understanding that St David’s Hall tickets will be sold first and that resale cannot be guaranteed. We cannot re-sell tickets unless the originals are first returned to the Box Office 48 hours before the performance commence. 20% of the value of any resale will be retained.
Apart from these two services or the cancellation of a performance, money will not be refunded once tickets have been purchased.
In the event that duplicate tickets are required, there will be a charge of £2.50 per ticket for this service.
St David's Hall
Can I still buy tickets for shows later in the year?
Of course, and we would be delighted for you to do so! Due to the ongoing Covid-19 situation, St David’s Hall is closed until Tuesday 1 September 2020, but you can book tickets for all subsequent shows via our website and on our temporary Box Office number of 073 9179 1934 Monday – Friday from 9.30am – 4pm. Please bear with us, as this phone line may be busier than normal, and we are unable to respond to answerphone messages or texts on this number.
When will St David’s Hall re-open to the public?
We are continually monitoring the Covid-19 situation and adhering to government guidelines with regards to social distancing. The safety of our patrons, performers and staff are of utmost importance and we will only open our doors again once it is fully safe to do, and with social distancing measures in place. We will announce on our website and social media accounts in advance of date for re-opening.
What if my show is cancelled?
Wherever possible we are endeavouring to reschedule shows to avoid disappointment for the shows you have booked tickets for and been looking forward to. When this is not possible and a show is cancelled, you will of course be provided with a full refund.
If you booked using a credit / debit card, your refund will be automatically within a few days. If you paid with cash or gift vouchers, please call 073 9179 1934 to arrange the refund and send your tickets back to the Hall at: Box Office, St David’s Hall, The Hayes, Cardiff, CF10 1AH. If you booked via a ticket agency (e.g. Ticketmaster, Seetickets), they will be in contact with you about a refund.
What if my show is rescheduled?
If a show is rescheduled, your existing tickets displaying the old date will remain valid for the new date. If you are unable to attend the rescheduled date, please call Box Office to arrange a refund on 073 9179 1934. Credit / debit transactions will be automatically processed to that account within a few days. If you paid with cash or gift vouchers, please call the Box Office on the above number and send your tickets to: Box Office, St David’s Hall, The Hayes, Cardiff, CF10 1AH.
However, you will need to contact the specific ticket agency if you did not book tickets directly via the Hall (e.g. Ticketmaster, Seetickets).
Please note that some promoters have set deadlines for refunds, but this will be stated in the email / letter you receive confirming the rescheduled date.
Where do I find out the latest updates about show cancellations and rescheduled dates?
Please keep a close eye on our website and social media for the latest updates on any show cancellations or rescheduled dates. For regular news, please join our mailing list via our website front page, and follow us on Facebook, Twitter and Instagram. We will email / write to all bookers if there are any changes to the previous billing of shows.
I would love to support St David’s Hall. How can I help?
This is a very challenging time for the arts industry. The continued fantastic support of our loyal patrons is the lifeblood of the venue and is essential in ensuring we can offer you the same extensive and diverse range of entertainment and continue with our highly valued community work once it is safe for us to re-open.
Would you consider donating some or all of your ticket costs if your show has been cancelled, or if you cannot make the rescheduled date? You can do so in your bookings once you are logged in to your account.
Any donations would be invaluable to us and hugely appreciated by everyone at St David’s Hall.