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Website Accessibility Statement for St David's Hall

This accessibility statement applies to:



St David’s Hall is committed to improving the levels of accessibility across all areas of our website.

This accessibility statement applies to www.stdavidshallcardiff.co.uk on all desktop browsers and devices.

Our website is run by Cardiff Council and is hosted by John Good Ltd. The ticketing elements of the website are provided by Viva Ticket, a commercial ticketing provider.

We want as many people as possible to be able to use it confidently and with ease of access. That means you should be able to:

  • Read the site in clear, plain English.
  • Navigate part of the site using only a keyboard on a desktop computer.
  • Access some content using a screen reader – the content is structured using headings (H tags) and bullet points as necessary and some images have had alt text added.
  • Understand where hyperlinks will take you before you click them.
  • Access a site map.
  • Find information on how to obtain accessible versions of our brochures.

We have also made the website text as simple as possible to understand.

Please visit the AbilityNet website, which has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know that some parts of this website are not yet fully accessible. The majority of the below issues will be resolved when we have our new website (provisionally 2021). The following are not currently possible:

  • The contrast between the text colour and background colour is not currently at a ratio of 4.5:1 – this may cause visibility issues for some users. (Success Criterion 1.4.1)
  • Some form text and labels are missing – if you are using a screen reader and/or navigating using the tab function, it may not be clear what information each form field is asking you to provide. (Success Criterion 1.1.1)
  • When you tab into the main site navigation, you can tab through the sub-pages, but you cannot see that you are tabbing through them – this means that if you are navigating using just a keyboard, you may not be able to tell where you are on the page. (Success Criterion 2.4.1)
  • Sometimes button text is missing – screen readers cannot tell users what they are clicking on. (Success Criterion 1.1.1)
  • Adjacent links often go to the same URL– this may be confusing when using screen readers. (Success Criterion 2.4.8)
  • There is no way to skip banner and navigation info to go to main page content – the menu content is not highlighted when you are tabbing through it, which may be prohibitive for users navigating around the site using a keyboard or via a screen reader. (Success Criterion 2.4.1)
  • Buttons are sometimes missing text, and change colour to indicate you are hovering over them - this may mean that users with colour blindness or visual impairments may not be able to navigate this functionality easily. (Success Criterion 1.3.3)
  • Tick boxes have no text-based description – if you are using a screen reader and/or navigating using the tab function, it may not be clear what you are agreeing to. (Success Criterion 1.1.1)
  • On the ‘Venue & Room Hire’ page, labels are present but not associated with the form control. An incorrectly associated label does not provide functionality or information about the form control to the user – if you are using a screen reader and/or navigating using the tab function, it may not be clear what information each form field is asking you to provide. (Success Criterion 2.4.9)
  • Some images are missing alt text – while we are working to add alt text to all images, users accessing the content using screen readers may not be able to access the content in the images. (Success Criterion 1.1.1)
  • Some alert alt text is the same as its title – this may not provide sufficient information for you to be able to complete a task. (Success Criterion 1.4.8)
  • The Arts Active navigation takes you away from the site to a new site without warning – this may be confusing if you are not expecting to leave the St David’s Hall website. (Success Criterion 2.4.4)
  • Writing and info format is inconsistent (times, dates and phone numbers should follow a specific style guide and sometimes plain English is not used) – we are currently working on developing and designing this content. (Success Criterion 1.4.8)
  • Some text spacing may be difficult to read as we are presently unable to modify the line height or spacing of text. (Success Criterion 1.4.8)
  • Some of our online forms are difficult to navigate using just a keyboard. (Success Criterion 2.1.2)
  • There is a limit to how far you can magnify the map on our ‘Contact Us’ page. (Screen Criterion 1.4.4)

Feedback and contact information

If you need information on this website in a different format like large print, audio recording or Braille, please contact the following:

We will consider your request and get back to you within three working days.

If you cannot view the map on our ‘Contact Us’ page, please call 02920 878444 or email us at SDHpress@cardiff.gov.uk for directions. 

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please email SDHpress@cardiff.gov.uk 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we may be able to arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here:

Technical information about this website's accessibility

St David’s Hall is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. 

Non-accessible Content

The non-accessible content listed within the ‘How accessible this website’ section will be resolved when the new St David’s Hall website is operational. 

Non-compliance with the accessibility regulations

The non-accessible issues listed in the ‘How accessible this website is’ section will be resolved once we have our new website. We are currently in a procurement process with suppliers.

The new website will be fully accessible on mobile and desktop devices. We will undertake user testing as part of the development process and will work to design our content to be as user friendly as possible as part of the same process. 

Disproportionate burden

Many of the updates required are developmental updates, which would require paid input from the website development agency, John Good – an outsourced agency, rather than an internal web development team.

As a direct result of the Covid-19 pandemic and subsequent lockdown period beginning in March 2020, St David’s Hall remains closed to the public with staff working remotely. Please note that John Good Ltd also furloughed all of their staff at the outset of the Covid-19 pandemic. 

Navigation and accessing information

  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We have assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. As plans are already underway to completely redevelop our website too, we believe that paying for changes to our existing website and Content Management System (CMS) at this point would add additional costs and would be a disproportionate burden within the meaning of the accessibility regulations. We would be paying to update a system which will be overhauled within a matter of months.

We will make another assessment when the new website is up and operational.

PDF and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By November 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on Wednesday 23 September 2020. It was last reviewed on Wednesday 23 September 2020.

This website was last tested on 10 July 2020. The test was carried out internally. We tested every page of the website, rather than a sample selection. We did not test content using assistive technology, but will ensure that we run extensive user testing with people who access content using assistive technologies when further website developments are undertaken.

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