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How to Book

Box Office Opening hours

No shows 
Mon - Sat   9.30am - 5.00pm

Mon - Sat   9.30am until 15mins after the start of the show 
Sunday - only when there is a show, one hour prior (in person only)

*Opening hours may be subject to change*

By telephone

Christmas eve 10-14.30, 25th closed 26th closed re open 27th usual hours 31st 10-14.30, 1st Jan re open 2nd usual hours of 9.30-17.30

Telephone lines will close 30 mins prior to performance time and when there is no performance 15 mins prior to closing time.

Tickets can be booked on 029 2087 8444. Your call will be answered in strict rotation as soon as staff are available.

Payments can be made by credit or debit card. We accept Mastercard Visa and Delta.  Please note, for most shows there will be a Ticket Service Charge (TSC) of £3.95 per transaction where applicable plus an optional 95p for tickets to be posted to you (Standard Mail to UK address only).

Reservations will be held for 3 working days pending payment, however this facility is not available within 48 hours of the performance.

An administration fee of £2.00 per ticket applies for duplicate tickets.


You can now book online and select your own seat 24 hours a day, 7 days a week with our secure online box office.


Simply find the show you would like to see in the What's On list, click on the Book Online button and follow the steps.  An email confirmation will be sent to you to confirm we have received and confirmed your ticket request.

Ticket Service Charge
For most shows* there will be a Ticket Service Charge (TSC) of £3.95 per transaction where applicable.

Postage fee

There is an optional £1 postage fee (Standard Mail to UK address only) for tickets to be posted to you.

For a faster, more efficient service - don't forget to use your unique reference number!  You can find this on your last St David's Hall or New Theatre ticket on the bottom right side.

Wheelchair Users

Wheelchair positions are subject to availability and are therefore unavailable online. Please telephone our Box Office where a member of the team will be happy to assist with your booking. 

Contact Us

Box Office
029 2087 8444

St David's Hall
The Hayes
CF10 1AH

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