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St David's Hall Visual Story

Exterior of St David's Hall

VISUAL STORY

This is a Visual Story to assist your visit to St David’s Hall. It is intended to help prepare visitors for a new experience and become familiar with the surroundings.  

This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg  

Welcome to St David’s Hall where you will be watching
and listening to a concert

Main Entrance

Exterior of St David's Hall displaying Main Entrance to the left and middle of the building and the Disabled Access situated on the right side of the building

  • St David’s Hall is in the centre of Cardiff.
  • There are 2 - 5 steps into the building (depending on which door you use).
  • The disabled access entrance is next to the main entrance doors.
  • When you walk through the main doors you will be on the ground floor. 

Ground Floor  

 Ground floor foyer leading to Box Office area Box Office customer services 

  • On the Ground Floor is our Box Office.
  • If you don’t already have your tickets, you will need to collect them when you arrive.
  • The Box Office can be busy,and there may be a queue of people waiting to collect their tickets.
  • There is also a lift, stairs and escalators to take you up to the other levels.
  • It can be busy when everybody is arriving for the concert and leaving. 

Ground Floor lift entrance

  • St David’s Hall has one lift for visitors to use. It will go up to the floors inside the building, usually Levels 2, 3, 4, and 5.
  • The lift is on the ground floor next to the Box Office.
  • There are mirrors inside the lift. 

Ground Floor escalators to or from Level 1

  • There are 2 escalators on the ground floor, and 2 more from Level 1 to Level 2.
  • When people arrive and need to go upstairs to go to the concert the escalators will be going up. At the end of the concert, when everyone wants to leave the building the escalators will be going down.

Level 2    

Staircase towards the back of the ground floor foyer

  • There is a staircase towards the back of the ground floor foyer. There are a few stairs and then a platform which then continues on to 21 stairs to Level 1 landing.
  • Another set of stairs continues onto Level 2.  

Level 2 foyer display area showing photographs of other shows and concerts

  • When you go up to Level 2 you will see photographs of other shows and concerts that have been at St David’s Hall. 

Sweet shop on Level 2 where you can purchase ice-cream, swwets and soft drinks

  • There is a sweet shop on Level 2 near the bottom of the stairs. You can buy sweets, ice cream and soft drinks here. 

Stairs leading up to Level 3

  • These are the stairs up to Level 3.
  • People can go up or down both sides of the stairs at the same time.

 Level 3
 Level 3 foyer and small stage area with seating

  • There is a small stage area at one end of the foyer backed by a large stained glass window.
  • A bar runs along the side of the foyer space (right hand side as you come up the stairs). 

Bar along the side of Level 3 foyer space

  • At the bar you can buy drinks and snacks.
  • This area may be busy and there may be a queue of people at the bar buying drinks and snacks to have before and after the concert. You may also hear the noise of the coffee machine. 

Stairs leading up to Level 4

  • These are the stairs which go up to Level 4.
  • People can go up or down both sides of the stairs at the same time. 

Auditorium Entrance - Level 3 (Door A and Door B) 

Level 3 - Door A and B auditorium entrance

  • These are the doors to go into the auditorium to watch the concert.
  • There will be performance staff here to help you.
  • They may ask to see a ticket so they can show you to your seat.

 The Gin Lounge - Level 4
  The Gin Lounge on Level 4

  • In the Gin Lounge you can buy drinks and snacks.
  • This area may be busy and there may be a queue of people at the bar buying drinks and snacks to have before and after the concert. You may also hear the noise of the coffee machine.
  • The Gin Lounge is not always open for afternoon concerts, but will be open for our evening concerts.  

Stairs leading up to Level 5

Level 5

  • These are the stairs to Level 5.
  • People can go up or down both sides of the stairs at the same time. 

Level 5 foyer with bar area

  • At the bar you can buy drinks and snacks.
  • This area may be busy and there may be a queue of people at the bar buying drinks and snacks to have before and after the concert. You may also hear the noise of the coffee machine.   

Patterns of red and green swirls patterns on grey background foyer carpet

  • This is the pattern that can be found on the foyer carpet throughout the building.

Meet the Staff...

3 Box Office lady staff wearing pink and black tops

  • Box Office staff will be wearing Pink or Black tops. 

Bar staff wearing black shirts

  • Male and Female catering staff will wear black shirts. 

Front of House uniform - female staff wearing red top with black trousers and male staff wearing a white shirt with a red tie

  • Front of House staff (auditorium, cloakroom, and sweet shop) — Female staff wear red with black, and male staff wear a white shirt with a red tie. 

Additional Information

  • There is a TV monitor fixed onto the wall on Levels 2, 3 and 5 which will be showing what is happening on stage.
  • Assistance dogs are allowed in the auditorium – please let us know at the time of booking so that we can makearr angements.
  • There is an infra red hearing system in the auditorium and can be used with or without a hearing aid.
  • There are accessible toilets located on Levels 2, 3, 4 and 5. First aid and baby change facilities are available on Level 2. For detailed information on facilities available, please contact: Joanne John
  • Standard Male and Female toilets are located on levels 2, 3 and 5.

Auditorium  

Top tier view looking down at the auditorium stage

  • The main hall is called the Auditorium. This is where you will watch the concert.
  • You will be able to go into the auditorium 30 minutes before the concert begins.
  • The stage is higher so you can see everything.

Auditorium stage with black floor and big black cloth in front of the seats

  • For some concerts the stage will have a black floor, and a big black cloth in front of the seats not in use at the back. 

Green auditorium foldup seats

  •  Your seat will look like this.

We hope you enjoy your visit. 

 Clipart of a stick person waving goodbye

If you would like any further information or assistance please contact Gareth Griffiths or call 02920 878473.

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