Can I still buy tickets for shows later in the year?
Of course, and we would be delighted for you to do so! Due to the ongoing Covid-19 situation, St David’s Hall is closed until Tuesday 1 September 2020, but you can book tickets for all subsequent shows via our website and on our temporary Box Office number of 073 9179 1934 Monday – Friday from 9.30am – 4pm. Please bear with us, as this phone line may be busier than normal, and we are unable to respond to answerphone messages or texts on this number.
When will St David’s Hall re-open to the public?
We are continually monitoring the Covid-19 situation and adhering to government guidelines with regards to social distancing. The safety of our patrons, performers and staff are of utmost importance and we will only open our doors again once it is fully safe to do, and with social distancing measures in place. We will announce on our website and social media accounts in advance of date for re-opening.
What if my show is cancelled?
Wherever possible we are endeavouring to reschedule shows to avoid disappointment for the shows you have booked tickets for and been looking forward to. When this is not possible and a show is cancelled, you will of course be provided with a full refund.
If you booked using a credit / debit card, your refund will be automatically within a few days. If you paid with cash or gift vouchers, please call 073 9179 1934 to arrange the refund and send your tickets back to the Hall at: Box Office, St David’s Hall, The Hayes, Cardiff, CF10 1AH. If you booked via a ticket agency (e.g. Ticketmaster, Seetickets), they will be in contact with you about a refund.
What if my show is rescheduled?
If a show is rescheduled, your existing tickets displaying the old date will remain valid for the new date. If you are unable to attend the rescheduled date, please call Box Office to arrange a refund on 073 9179 1934. Credit / debit transactions will be automatically processed to that account within a few days. If you paid with cash or gift vouchers, please call the Box Office on the above number and send your tickets to: Box Office, St David’s Hall, The Hayes, Cardiff, CF10 1AH.
However, you will need to contact the specific ticket agency if you did not book tickets directly via the Hall (e.g. Ticketmaster, Seetickets).
Please note that some promoters have set deadlines for refunds, but this will be stated in the email / letter you receive confirming the rescheduled date.
Where do I find out the latest updates about show cancellations and rescheduled dates?
Please keep a close eye on our website and social media for the latest updates on any show cancellations or rescheduled dates. For regular news, please join our mailing list via our website front page, and follow us on Facebook, Twitter and Instagram. We will email / write to all bookers if there are any changes to the previous billing of shows.
I would love to support St David’s Hall. How can I help?
This is a very challenging time for the arts industry. The continued fantastic support of our loyal patrons is the lifeblood of the venue and is essential in ensuring we can offer you the same extensive and diverse range of entertainment and continue with our highly valued community work once it is safe for us to re-open.
Would you consider donating some or all of your ticket costs if your show has been cancelled, or if you cannot make the rescheduled date? You can do so in your bookings once you are logged in to your account.
Any donations would be invaluable to us and hugely appreciated by everyone at St David’s Hall.
FRONT OF HOUSE
- Where is St David’s Hall?
We are situated in Cardiff City Centre. Our address is The Hayes, Cardiff, CF10 1AH
- What is the capacity of St David's Hall?
The maximum is 1956, however, it varies depending on the show/event.
- Which train station is closest to St David’s Hall?
There are two train stations – Cardiff Central station and Cardiff Queen Street station, both about five minutes’ walk away.
- Where can I park?
There is a 2,000 space car park on top of St David’s 2 centre and a 550 space car park located underneath John Lewis. Pedestrian exits from these two car parks will take you directly onto the Hayes. For more info, please visit: St David's Centre Car Parking
There is also on street parking around the Civic Centre which costs £2.40 in the evenings between 6-8pm.
- What about disabled parking?
There are Disabled parking on Level P3 at St David’s Centre and in John Lewis car park. There are also limited Disabled parking on Wharton Street (near Waterstones, Cotswold and Howells) which is approximately 100m from the Hall.
Disabled customers can be dropped off/picked up at Wharton Street.
- What facilities are available for disabled customers at the venue?
If you have specific seating requirements, please inform Box Office at time of booking.
Facilities for wheelchair users include level floors, toilet facilities (on Levels 1, 2,3,4 and 5) and low level counters at the Box Office, Cloakroom and Level 3 Bar. Wheelchair users plus one companion can book seats at the rear of the stalls at the lowest ticket price available, subject to availability, for the performance. Customers with walking difficulties may find that stalls seats offer the best access.
We have an induction loop system which covers the stalls only and an infra red system
which covers the upper tiers of the auditorium. To use the infra red system (excluding Tier 5) you
will need to borrow a headset. The infra red system can be used with or without a hearing aid.
Please inform Box Office staff at time of booking.
Event information is available in Braille and large print formats from the desk on the ground floor
of the Hall, Cardiff Central Library and Cardiff Institute for the Blind. To receive your own copy call
the Marketing Department on 029 2087 8542.
Guide dogs are welcome. Please inform the Box Office when you book tickets.
- What is Hynt?
Hynt is a national scheme that works with theatres and arts centres across Wales to make things clear and consistent in fair ticketing policy and accessibility.
Hynt cardholders are entitled to a ticket free of charge for a personal assistant or carer at St David's Hall and all the theatres and arts centres participating in the scheme.
Visit Hynt to find a range of information about the scheme and to join.
- Do you have a Visual Story for the venue?
There is a Visual Story to assist your visit to St David's Hall. It is intended to help prepare visitors for a new experience and become familiar with the surroundings. Please click here (pdf).
You can also view St David's Hall via Google interactive maps.
- What is the Level 3 Lounge?
Our Level 3 Lounge is a relaxed and informal lounge which offers an intimate experience of music and comedy and a welcoming bar. Please check out our Level 3 listings on the website and brochure.
- Are cameras/recording equipment allowed in St David’s Hall?
Generally, the making of recordings and photography, with or without flash, is strictly forbidden. However, there may be certain shows/concerts where they may be allowed. On occasions, this may be permitted.
- Can I get up and dance?
On certain events such as music concerts patrons are allowed to stand and dance. Please enquire with Box Office on 073 9179 1934.
- Where is the nearest cash machine?
There are a few cash machines around the Hall. The nearest ones are: Yorkshire Building Society, Barclays Bank, Halifax and TSB bank near The Hayes.
- Is it possible to meet artists?
It is possible to meet artists if there are organised Meet and Greet available.
- Security and checks
Occasionally, security and checks are undertaken to ensure the safety of our patrons. Patrons should arrive early at both venues in plenty of time in case of additional security measures.
- Can I bring food and drink into the venue?
Unfortunately, food and drinks from outside the Hall cannot be taken inside the building. We do have great bar facilities located on Level 3 & 5 and a new trendy Gin bar – The Gin Lounge situated on the fourth floor.
- What’s the difference between a doors time and a start time?
The difference is Doors opening times when the auditorium doors are open to allow patrons in to be seated and the Start time is the confirmed concert/event start.
- Who do I contact about lost property?
Please call 073 9179 1934 to speak with the Duty Front of House Manager.
- Can I pay by Credit / Debit card at the food and drink outlets?
Yes, credit and debit cards are welcome at the food and drink outlets.
- Are pushchairs allowed in the venue?
Unfortunately, pushchairs are not allowed in the auditorium. However, there is a 'buggy' area where you can park your pushchairs for children's shows.
- Who is the support?
Confirmed Support will be advertised on the web and on our social media channels.
- Are there any age restrictions?
Occasionally, there will be age restrictions due to the appropriateness of the show content. This will be advertised on the website.
- Can I make signs for my favourite singer / artist so they will notice me?
Unfortunately, signage are not allowed in the auditorium as this would obscure the visibility for other patrons.
- What should I do if I have a problem at the time of the event?
Should you have an issue at the time of the event, please raise it with the Duty Front of House Manager who will be happy to assist you.
- Will there be show merchandise available and can they take credit/debit card payments?
Occasionally, there will be show merchandise available to purchase within the foyer before and after the show. The capacity to take credit/debit card payments will be down to the discretion of the promoter selling the merchandise.
- How do I find out the running times of shows?
Show running times are normally advertised on the event landing page two weeks before the show if available.
- What time should I arrive?
Please arrive at least 30mins before the event start time as this would allow plenty of time for collecting your tickets at the Box Office (if this delivery method is chosen), security clearance, rest room facilities and refreshment at the bar. The bars are opened 1.5 hours prior to the performance start time.
- What is your latecomers’ policy?
To avoid disruption, latecomers can be admitted to the auditorium only when there is an appropriate break in the performance. The performance can also be viewed via closed circuit TV on both Level 3 and 5.
FOOD AND DRINK
- Do you have bars and when are they open?
Our bar facilities are situated on Level 3 & 5 which serve both alcoholic and non-alcoholic beverages as well as snacks. We also recently opened a new trendy Gin bar called The Gin Lounge situated on the fourth floor serving a choice of over 30 gins, premium spirits, cocktails & champagnes. We are also offering delicious wines, more craft beers and a wonderful array of soft drinks.
The bars are opened 1.5 hours prior to the performance start time.
- Do the bars take orders for interval drinks and can I pay by card? Yes, generally for most performances but not all e.g. if there is only a very short time between start & interval.
- Can I bring my own alcoholic drinks?
Unfortunately, patrons are unable to bring in their own alcoholic drinks. We have great bar facilities at the Hall situated on Level 3, 4 & 5 which serve both alcoholic and non-alcoholic beverages as well as snacks. We also recently opened a new trendy Gin bar called The Gin Lounge situated on the fourth floor serving a choice of over 30 gins, premium spirits, cocktails & champagnes. We are also offering delicious wines, more craft beers and a wonderful array of soft drinks.
- Where can I get a bite to eat?
We have a selection of snacks and nibbles available at the bars and also a wide variety of restaurants to choose from, all within close vicinity of the Hall.
BOX OFFICE AND TICKETING
- What is the Box Office Opening Hours?
Non-performance days - Mon - Sat 9.30am - 4.00pm
Shows - Mon - Sat 9.30am until 30mins after the start of the show
Sunday - only when there is a show, one hour prior (in person only)
*Opening hours may be subject to change*
- Can I book tickets over the phone and online?
Tickets can be booked via the phone. Please call our Box Office on 07391 791934.
Tickets can also be purchased online on our website.
- When will I receive my tickets?
You will receive your tickets 10 days before the event if postal method was selected.
- My tickets haven’t arrived. What do I do?
Please contact the Box Office on 07391 791934.
- I have mislaid my tickets. What do I do?
In the event that duplicate tickets are required, there will be a charge of £2.50 per ticket for this service.
- I’ve booked through external agents and haven’t received my tickets, what do I do?
Please contact the external agent you've bought the tickets from.
- The show I want to see is sold out, how can I get tickets?
Please contact Box Office on 073 9179 1934 closer to the time of the event for any returns or releases. If additional seats are released, they will be announced via social media and on our website.
- Do you have a waiting list?
We now operate a waiting list on all shows. Please contact Box Office on 07391 791934 to add your details on the list. It's free to be added to the waiting list and if you are successful in securing tickets, there will be an administration fee of £2.50 per ticket.
- Do I have to pay postage on my tickets?
- There is an optional £1.50 postage fee for tickets to be posted to you. (Please note, this is only applicable to UK address only by Standard Mail). Alternatively, your purchased tickets can be collected on or before the time of the event at Box Office. Please allow plenty of time for this service as it may be busy just before the event start.
- Do you sell gift vouchers?
The gift voucher scheme has been replaced by Theatre Tokens. Theatre Tokens are national theatre gift vouchers that can be used at more than 240 venues nationwide including our own New Theatre, and all of London’s West End.
They can be used for every kind of production – block buster musicals, hit plays, operas, pantomimes, classic ballets – the choice is yours. For more information, please call the Box Office on 07391 791934.
- What happens if a show is cancelled?
In the event of a cancelled performance tickets must be returned to point of purchase (e.g. if purchased via one of our recognised ticket agents, tickets should be returned directly to them).
- What happens if a show is postponed?
Occasionally, a show may be postponed due to unforeseen circumstances. In this instance, we will write to our bookers and inform them of the situation and advised of the new date. There is no need to return the ticket for the new show but to keep hold of their existing tickets to be used for the new date.
- What is TicketPlan Refund Protection?
TicketPlan refund protection is available for your booking @ £1.85 each ticket. We strongly recommend that you include this option. Your tickets are non-refundable and this will protect you against cancellation resulting from accidents and unexpected illnesses. Full details are included in the TicketPlan Terms and Conditions, which we advise you to read and retain.
- How do I request a refund having purchased Ticketplan Refund Protection?
You must either visit TicketPlan Group and complete an online refund application form or write to: TicketPlan Administration Service, Leigh House, Broadway West, Leigh on Sea, Essex, SS9 2DD in order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.
- Why can’t I get through on the phone?
Occasionally, we have busy sales periods when new shows go on sale. During these times, our Box Office assistants are busy processing transactions, however, we bring in extra staff to cope with the demand.
- Can I reserve tickets and pay later?
We can reserve tickets for 3 days only.
- Where do I go to collect my booked tickets?
Your online booked tickets can be collected on or before the time of the event at Box Office. Please allow plenty of time for this service on the day as it does get busy before the event start.
- What are your concessions?
The following concessions apply to shows indicating reductions in the price panel: Friends of St David’s Hall, Under 16s, Students, *Over 60s, Disabled people (plus one companion) and Claimants. Only one discount may apply to each ticket and proof of status is required. Please state which discount you are claiming at time of booking.
Wheelchair users (plus one companion) can purchase stalls seats at the lowest ticket price for shows which indicate this reduction. Wheelchair spaces are subject to availability and should be booked through the Box Office, not online, to ensure customers’ specific needs are met.
£5 tickets are also available for concerts in the St David’s Hall International Concert Series up to
6.30pm on the day of the performance. Tickets must be collected and will be issued on production
of a valid student ID.
We welcome parties of all sizes and offer selected discounts to groups of 10 or more. Please call
the dedicated Groups Hotline on 07391 791934.
Family Tickets are available for certain events where shown. Please check with Box Office at
time of booking.
*This discount may not apply for certain performances.
- What is your Refunds, Exchanges and Duplicates Policy
St David’s Hall values its patrons’ commitment in booking early and recognises that emergencies sometimes prevent attendance. Tickets may be exchanged for any other event at the same price or higher (on payment of the difference). The exchange option is not available for sold out concerts. If the event falls within a specific season (e.g. Proms, Ballet, etc), exchanged tickets will be offered within the same season. Tickets must be received at the Box Office not later than 48 hours before the original performance. There is a charge of £2 per ticket for this service. (Unfortunately, tickets purchased via the BBC Customer Care Centre or outside agencies cannot be exchanged or resold at St David’s Hall).
Alternatively, tickets will be accepted for resale on the strict understanding that St David’s Hall tickets will be sold first and that resale cannot be guaranteed. We cannot re-sell tickets unless the originals are first returned to the Box Office 48 hours before the performance commence. 20% of the value of any resale will be retained.
Apart from these two services or the cancellation of a performance, money will not be refunded once tickets have been purchased.
In the event that duplicate tickets are required, there will be a charge of £2.50 per ticket for this service.