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St David's Hall is now open

St David's Hall is now open to the public, please see our opening timesShould you need to contact us, please call us on 02920 878444

The safety of our patrons, staff and artists are of utmost importance. Please keep checking the website for the latest Covid-19 Safety Measures

 

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Covid-19 Safety Measures

WELCOME BACK TO ST DAVID’S HALL!

We are delighted to see you return, and here’s a huge thank you from us for your patience and ongoing, invaluable support.

Now we are open, we want you to feel confident and safe within the venue so that we can all once again enjoy the thrill of live entertainment that we have missed so much.

We have implemented several safety guidelines in accordance with the latest Welsh Government guidelines for the performing arts to ensure the National Concert Hall of Wales is COVID-19 secure. These including the following:

  • PERSONAL POSSESSIONS

Please do not bring large bags into the venue as our cloakroom is closed to help prevent the spread of COVID-19.

  • SOCIAL DISTANCING

There is no legal requirement as of 7 August 2021 to distance yourselves 2m from others but we would encourage you to keep your distance as much as possible to avoid transmission of the virus.

  • ONE-WAY SYSTEM

Where possible we have amended the usual layout of the venue to accommodate a one-way system to minimise social contact during your visit.

  • FACE COVERINGS

Face coverings must be worn at all times for anyone aged 11+ and whilst standing, you may remove your mask only when seated.

  • HYGIENE

We have implemented enhanced cleaning schedules to keep everyone as safe as possible and use fogging machines to sanitise surfaces, seating and contact points.

Hand sanitising stations are prominently located throughout the building. Please use them when arriving and leaving the venue, and as you wish throughout your visit.

If you have accessibility needs, please ask a member of staff for assistance. 

  • TICKETS

Please have your tickets readily available for our Front of House teams to check.

Where possible, please use e-tickets, which will minimise social contact or bring along ‘Print at Home’ tickets to avoid collection queues at the Box Office.

  • REFRESHMENTS

Our bars will reopen from 31 August 2021 and we are delighted to resume this service. Please be reminded that masks are required whilst standing, so do not consume food or drink whilst standing and take all refreshments to your seat.

  • CASHLESS ORDERING

St David’s Hall is now a cashless venue going forward.

  •  LIFTS

Only one person / household bubble can be permitted in the passenger lift at any time.

Unfortunately, this will potentially create long queues, so please allow plenty of time if you have accessibility issues.

  • TOILETS

Please allow extra time when using our toilet facilities. Extensive cleaning will be undertaken before, during and after each performance.

  • VENTILATION SYSTEM

Our ventilation system is brand new and will remove any particles as the COVID setting sees the entire volume of air replaced with fresh air six times every hour inside the auditorium and in the foyers.  Therefore, the auditorium may be slightly cooler than usual due to the increased ventilation.

  • SYMPTOMS

Do not enter St. David’s Hall if you have COVID -19 symptoms or have been advised to isolate by NHS Test, Trace & Protect teams during the time of your visit. You must not visit if you have had a positive COVID test within 10 days and should isolate immediately.

  • PERSONAL POSSESSIONS

Our cloakroom is now open for most performances and a small charge is applied for the storage of items. Please do not bring large bags into the venue and remember to wear your mask when dropping off and collecting your belongings.

  • VACCINATION STATUS

Should you be required to show your vaccination status at the Hall, please visit GOV.WALES - NHS COVID Pass 


Many thanks for your patience and assistance with implementing these
COVID-19 safety measures. Now relax and enjoy the show! 

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